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i help customers help themselves.

I’m Francesca Harrall. For nearly ten years, I have worked with global brands to delight their customers through support, community management, and content creation. I love strong coffee, cats, and geeking out over new stationery. 🖋️


What do you need help achieving?

Making new and existing customers happy so they tell their friends and grow my business

Making new and existing customers happy so they tell their friends and grow my business

Real human support through email, social media, or live chat, being there for my customers when they need it most

Real human support through email, social media, or live chat, being there for my customers when they need it most

Creating helpful support articles about my brand so my customers’ questions are answered before they even need to contact me

Creating helpful support articles about my brand so my customers’ questions are answered before they even need to contact me

 
Understanding what makes my customers happy so I can use their feedback to further improve the support I give

Understanding what makes my customers happy so I can use their feedback to further improve the support I give

Supporting my customers and fans through social media so they get to know and trust my brand

Supporting my customers and fans through social media so they get to know and trust my brand

Organising, writing, and sharing amazingly helpful content that my followers and customers will find educational and fun

Organising, writing, and sharing amazingly helpful content that my followers and customers will find educational and fun